Postage & Packaging

DELIVERY TIMES

Your order will be processed straight away, but please allow up to 14 working days for delivery.
You may be liable to pay import duty tax on receipt of your parcel, please check at your local post office before ordering to find out if this applies to you!

POSTAGE COSTS

Postage costs have been kept to a minimum and have been worked out on a value / weight / packaging / travelling costs to the Kenya post office, basis. All postage charges will be shown in your basket before checkout.

Region From g Price
Africa from (g) 20 £0.90
Africa from (g) 100 £1.67
Africa from (g) 250 £3.00
Africa from (g) 500 £5.02
Africa from (g) 1000 £6.94
Africa from (g) 2000 £10.30
Africa from (g) 3000 £13.70
Africa from (g) 4000 £17.10
Africa from (g) 5000 £20.50
Africa from (g) 6000 £23.90
Africa from (g) 7000 £27.30
Africa from (g) 8000 £30.70
Africa from (g) 9000 £34.10
Africa from (g) 10000 £37.50
Africa from (g) 15000 £54.70
Africa from (g) 20000 £71.90
Europe from (g) 20 £2.75
Europe from (g) 100 £2.02
Europe from (g) 250 £3.56
Europe from (g) 500 £5.85
Europe from (g) 1000 £8.20
Europe from (g) 2000 £12.30
Europe from (g) 3000 £16.40
Europe from (g) 4000 £20.50
Europe from (g) 5000 £24.60
Europe from (g) 6000 £28.70
Europe from (g) 7000 £32.80
Europe from (g) 8000 £36.90
Europe from (g) 9000 £41.00
Europe from (g) 10000 £45.10
Europe from (g) 15000 £65.60
Europe from (g) 20000 £86.10
Rest of the World from (g) 20 £1.28
Rest of the World from (g) 100 £2.37
Rest of the World from (g) 250 £4.28
Rest of the World from (g) 500 £7.12
Rest of the World from (g) 1000 £9.94
Rest of the World from (g) 2000 £15.00
Rest of the World from (g) 3000 £20.00
Rest of the World from (g) 4000 £25.00
Rest of the World from (g) 5000 £30.00
Rest of the World from (g) 6000 £35.00
Rest of the World from (g) 7000 £40.00
Rest of the World from (g) 8000 £45.00
Rest of the World from (g) 9000 £50.00
Rest of the World from (g) 10000 £55.00
Rest of the World from (g) 15000 £80.00
Rest of the World from (g) 20000 £105.00


Very large / expensive parcels may incur additional postage/shipping charges, if this is the case we will contact you!

PACKAGING

For the benefit of the environment, we recycle some boxes and packaging.
Packaging creates an enormous amount of environmental pollution so we do try to do our bit by keeping ACORD packages as green as possible!

LOSS / DELAY / DAMAGE

We want you to be pleased with your purchase but understand loss or damage can occur in transit. Hold ups in customs are not our responsibility and will unfortunately result in loss but we will be in touch if this occurs. Please contact us in the event that your package has been delayed or damaged (we retain proof of posting for all packages).

RETURNS EXCHANGES

If you are not completely satisfied with our goods or service you have the right to cancel your order up to 14 working days after receipt of your product and receive a full refund for the goods. If the goods have arrived with you in a damaged state or are incorrect we will automatically refund the postage. If however you have simply changed your mind postage and packing will not be refunded. In all circumstances you must return the product to us in good condition.
Unless the goods have arrived with you in a damaged state or are incorrect we will not refund the return postage costs. If you would like any further information, please e-mail us at communications@acordinternational.org.
Please review your personalisation information before submitting your order. Check spelling and names carefully. You are welcome to contact us if you have questions about personalisation.

ENQUIRIES

ACORD is committed to providing an excellent service and will always welcome your comments. If you have any suggestions or enquiries regarding this website or any of the products please contact us on email communications@acordinternational.org.

REGISTERED CHARITY

ACORD is a UK registered charity (283302).